Contact promisedby
We aim to reply within two business days.
Everything reaches the same inbox — hello@promisedby.com — so if you are not sure which of these fits, just write. The headings below only help us route it faster.
Support and bug reports
Something not filing correctly, a commitment picked up wrong, or an integration that will not connect. Telling us which meeting and which destination is usually enough for us to find it.
Billing
Questions about a charge, a plan change, or a refund. Payments are handled by Paddle as merchant of record, so their receipts carry the invoice — but start here and we will sort it out.
Privacy and data requests
A copy of your data, deletion of your account, or a question about how something is processed. What we collect and who processes it is set out in the privacy policy.
Everything else
Feedback, a feature you wish existed, a notetaker or tracker you want supported, or just wanting to know where this is going. The product is early and this genuinely shapes it.
Before you write about a missed commitment
If promisedby missed something or got an owner wrong, the transcript it read is the useful detail — models misread meetings, and seeing the wording it worked from is usually what explains it. No need to send the recording itself.